Frequently Asked Questions

Registration and Records FAQs

How do I prepare to register for classes?

How do I search for classes?

How do I update my contact and address information?

How do I view my schedule of classes?

How do I view my grades?

How do I request an official transcript?

How do I print an unofficial transcript?

How do I verify my enrollment?

How do I register for classes on-line?

Will I be able to register for all classes on-line?

What if the system won’t let me register for a class?

I already registered, but now it looks like I have been put in different courses. Why?

Why can I apply for admission to a Skill Center but can’t enroll in any classes?

Why is there a Hold displaying?

What is a permission number? Do I need one?

Why am I being told that I'm discontinued?

Can I register for classes at another Maricopa Community College?

Financial FAQs

How do I check my financial aid?

How do I view charges to my account?

How do I make a payment?

Can I use a credit card to pay for my classes?

How do I get the remainder of my financial aid? (Citi/MSRP)

 

 


 

MEID Account FAQs

What is a Maricopa Enterprise ID (MEID)?

Your Maricopa Enterprise IDentification (MEID) is an identification number that is randomly assigned after you create a student account.

You will use this number for accessing online self-service features in My.maricopa.edu, such as, registering for classes, viewing and printing your schedule of classes, checking your financial aid, and making payments. It is also used to access course management systems, such as Canvas.

I’m a new student. How do I get started?

Follow the New Student Checklist!

How do I create my MEID?

Your Maricopa Enterprise IDentification (MEID) is used to access college systems, such as the Student Center, Maricopa Student Email, and online learning management systems like Canvas.

Can I change my MEID?

At this time there is no way to change your MEID.

I forgot my MEID! How can I look it up?

Go to the MAW tool. From the left-side links, click "Forgot your MEID?" and follow the prompts.

I forgot my password! How can I reset it?

Go to the MAW tool. From the left-side links, click "Forgot your password?" and follow the prompts.

Does my password expire?

When in use, student passwords do not expire. However, if you are absent from Maricopa Community Colleges for longer than 12 months, you will be termporarily removed from the system. To reactivate your MEID, go to the MAW Tool. From the left-side links, click "Forgot your MEID?" and follow the prompts.

What are the password requirements?

Passwords need to meet the following complexity requirements:

  • A valid password is at least eight (8) characters in length
  • The password contains characters from three of the following four categories:
    • Uppercase characters (A, B, C, ...)
    • Lowercase characters (a, b, c, ...)
    • Numerals (0, 1, 2, 3, 4, 5, 6, 7, 8, 9)
    • Non-alphanumeric and Unicode characters, which include the following charactersas well as other accented characters and characters not present in common keyboards: ( ) ` ~ ! @ # $ % ^ & * - + = | \ { } [ ] : ; " ' < > , . ? / and space

The password does not contain three or more consecutive characters from your name or student ID

NOTE: You cannot re-use your previous 5 passwords

If you are having trouble creating your password, carefully review your proposed password to be sure that it meets ALL of the above requirements. Once you have confirmed that your proposed password has met all of the requirements, the system should accept your password. The requirements have been established to help construct strong passwords that are more resistant to hacking. These complexity requirements are enforced when a password is changed or a new password is created.

What if I cannot get my password to work?

If your password does not work, check the following:

  • Your password is case sensitive. Have you entered it correctly?
  • Do you have Caps Lock on?
  • Does your password meet the current password requirements? If you haven't used your password in a while, the requirements may have changed and your old password may not longer be valid.

What do I do?

  • If the problem persists, try resetting your password.

Find additional help in the Account Wizard help pages.

What are Challenge Questions and how are they used?

Challenge Questions are used to authenticate your identity if you have lost or forgotten your password and are trying to retrieve it.

You can set up two Challenge Questions, such as, " What is your spouse's maiden name?" or "What is your favorite movie?" You shoud save the answers to these Challenge Questions for future use if you should need to retrieve your password at a later date.

When you are setting up your Challenge Questions, select a challenge question for Question 1 and enter the appropriate response in the associated blank field. Repeat this same step for Question 2.

NOTE: If you reset your password in the future, you can change your Challenge Questions and the related answers at that time.

Technical FAQs

How do I return to a previous page? The back button is not working.

Use the Return Link found on each page, or use the navigation drop down menu if available to navigate. Do not use the back and forward buttons on your browser toolbar.

How do I clear the cache from my computer?

Complete information is found for mulitple browsers (Internet Explorer, Chrome, Safari, and more) in this WikiHow article. Click on the browser name to jump to that information.

How do I disable pop-up blockers on my computer?

Complete information for multiple browsers (Internet Explorer, Chrome, Safari, etc.) can be found in this WikiHow article. Select the browser name to jump to that information.

How do I enable Cookies on my browser?

Instructions for multiple browsers (Chrome, Safari, etc.) can be found in this WikiHow article. Select the browser name to jump to that information.

Follow these steps if you have Internet Explorer:

  1. From IE, select Tools
  2. Click Internet Options
  3. Click Privacy tab
  4. Click Advanced
  5. Check Override automatic cookie handing box
  6. Check Accept for both First-party and Third Party cookies

Why does my session keep timing out?

The session will time out because the system has a time-out feature. If there is no activity within twenty minutes (for students), you are automatically logged out. This is designed to protect your account from any unauthorized activity.

What are the browser requirements to use the Student Center?

The minimum system requirements are:

  • IE 6.X on Windows, Firefox/Mozilla 1.X on Windows or Safari 1.2 on Macintosh
  • Clear the cache on your computer after any setting changes
  • Install any critical security updates and patches for your computers operating system
  • Use a spyware program to clean your computer of malicious programs.
  • Disable pop-up blockers
  • Confirm that your local date and time is configured properly on your computer
  • Enable first and third party Cookies from Trusted Sites in your security settings
  • Add http://my.maricopa.edu/ to the Trusted Sites in your computer security setting
  • Lower security and privacy level to medium
  • Lower and/or temporarily disable firewall and proxies

Why does my computer lock up every time I use the Student Center?

There my be several reasons, on a Windows machine, try:

  • Close all other programs that are open when you are trying to sign in to the system.
  • Make sure that Cookies are enabled on your PC
  • In Internet Explorer, make sure that http://my.maricopa.edu is in your Trusted Sites in your security settings

Why is the system so slow?

The system speed, or response time, often depends on two factors:

  1. Your method of access (dial-up is slower than a cable modem)
  2. The number of people trying to use the system at the same time

Try to avoid peak times.If logged in, log out and try again later.There may be a variety of reasons to system is unavailable due to system upgrades, system updates, and system repairs.You can check the system status on the my.maricopa.edu site.

Registration and Records FAQs

How do I prepare to register for classes?

Use the Student Organizer Sheet (S.O.S) to prepare to register for classes.

How do I update my contact and address information?

  1. Log into your Student Center at My.maricopa.edu
  2. Go to the Personal Information tab
  3. Click on an item to update in the Contact Box
  4. Click Edit or Add a New Address
  5. Click Save
  6. Click OK

If you are unable to make the changes online, you can also have the Admissions and Records Office / Enrollment Services Office at your college assist you.

How do I view my schedule of classes?

Log in to your Student Center and click on My Class Schedule under the Enrollment section to view your weekly class schedule.

How do I verify my enrollment?

  1. Log in to your Student Center and under the Academic History area, click on Enrollment Verification
  2. Select your college and click Continue to National Clearing House.
  3. A new window will open to connect you to the National Student Clearinghouse.
  4. Click the Click Here button to continue to the Clearinghouse website.
  5. Select the appropriate options.
  6. Print your enrollment verification.
  7. Log out and close your Clearinghouse browser window.

How do I register for classes on-line?

You will be able to register for classes on-line through your Student Center. If you are already logged into your Student Center, you can click on the Add Class tool button on your My.maricopa.edu home page. For a tutorial on how to register for courses on-line see this link.

Will I be able to register for all classes on-line?

Generally, students that have met all pre-requisites and/or co-requisites for courses will be able to enroll using the self-service features in their Student Center at My.maricopa.edu. If you have not met those requirements, you will be directed to see an advisor. In addition, students under the age of 18 generally cannot register online because the signature of a parent or guardian is required.

What if the system won’t let me register for a class?

There are several conditions that may preclude enrollment in a class.

The class may be full and is no longer open for additional students. You may not have satisfied the pre/co-requisites for the class. If you should encounter any of these circumstances or any other problem prohibiting you from registering for a course, it is recommended that you contact an advisor at your college for more information and possible options.

I already registered, but now it looks like I have been put in different courses. Why?

This could be due to a class schedule modification or a unplanned instructor change at your college that required an adjustment to student registrations. For example, sometimes it is necessary to move a student to the 'same" class with a different instructor. Under these circumstances, the college typically notifies all students of any changes to his/her schedule. However, those contact attempts may have failed if the college did not have current contact information.

Why can’t enroll in any classes at the Skill Center online?

The Skill Centers require that you meet with a Program Advisor prior to registering for classes.

Why is there a Hold displaying?

To learn why you have a hold, you can click Details in the Hold section of your Student Center to see why a hold has been placed on your account. Holds are typically placed for financial reasons, such as an account balance, unpaid fees or fines and can limit access to services, such as, transcripts, graduation and registration until they are cleared.

Read the information and instructions provided regarding your hold situation. A hold on your account will impact services provided at all of the Maricopa Community Colleges.

What is a permission number? Do I need one?

Permission numbers are issued and used in a limited number of situations to allow students to enroll in classes that are not open to all students. Most classes do not require permission numbers.

Why am I being told that I'm discontinued?

If you have not been enrolled for four consecutive semesters in the last two years at Maricopa, you are required to contact the college you wish to attend in order to reactivate your enrollment status. this is done to help you meet your career and academic goals through appropriate advisement and support services.

Can I register for classes at another Maricopa Community College?

It is possible to enroll at multiple Maricopa Community Colleges. You will need to fill out a brief admission form for each additional Maricopa Community College that has classes you would like to take.

Although all of the Maricopa community Colleges are part of one district, each of the colleges is separately accredited and is independent of each other. The admission process is as easy as possible to allow you to register at another Maricopa Community College.

Since you are already a student at one Maricopa Community College, you can log into your Student Center at My.maricopa.edu to complete your admission's form for another college. Once you have logged in to your Student Center:

  1. Click the Admissions tab to start the process.
  2. The process to complete the Admission Form for the additional college might look familiar enough to procede without any additional information. However, if you have any questions regarding the process, refer to this link to view a video and review the detailed steps needed to complete the Student Information Form for your new college. NOTE: Since your MEID and Student ID have already been created during your initial admissions process, there is no need to wait 20 minutes.
  3. Complete the information requested
  4. Read the Important Admissions Information Warning if it is displayed
  5. Click OK
  6. You can use your Student Center to verify that you have successfully entered your student information data and have been admitted to the college.
  7. You can now use the Enrollment functions under the Academics tab to add your classes.

Financial FAQs

How do I check my financial aid?

Log in to your Student Center and click on View Financial Aid under the Finances section. Follow the instructions on the screen.

How do I view charges to my account?

Log in to your Student Center and click on Account Inquiry under the Finances section to view the details of your account.

How do I make a payment?

To make a payment online, log in to your Student Center and click on Account Inquiry under Finances/My Account. Click on Make a Payment in the Account Summary. Click on your Payment Option. Complete the screens for your payment option. Click View Payment to see how the payment was applied.

To see all of your payment options (online, mail, telephone, payment plan and in-person) check the How to pay resource page. NOTE: The payment of debt, such as a fines (and the release of a hold) will not occur until the next business day

Can I use a credit card to pay for my classes?

Yes, a credit card is one of the ways that you can pay for your classes. To see all of your payment options check the How to pay resource page.