Maricopa Community Colleges

My.Maricopa.edu

Student Center Help

Other help topics

Can I pay for my classes in person?
  • To make a payment online, follow these steps
    1. Sign in
    2. Click Make a Payment in the Finances Tab
    3. Click on your payment option
    4. Complete the screens for your payment option
    5. Click View Payment to see how the payment was applied
  • You may also pay for your classes in person at any College Bursar's/Cashier's Office
  • Online payments are for tuition and fees only
  • If you have other debts such as fines these must be paid directly to the College.
  • You will need to wait for the next business day before other debts such as fines are cleared from your account
How long does it take to process the request for official transcripts?
  • To request an official transcript online, follow these steps
    1. Sign in
    2. Click Official Transcript from the other academics drop down menu under Academics tab
    3. Change quantity if need be
    4. Enter Recipient information
    5. Use the Magnifying Glass icon to select an institution to from a list
    6. Use the Magnifying Glass icon to select an address for the institution or Click Edit Address to manually complete the address fields
    7. Click OK
    8. You must complete a request for each of the Maricopa Colleges
    9. A $5 fee is charged for each transcript
  • Your transcripts will be processed and mailed within two business days after they are requested.
My name has changed, how do I update this information?
  • Follow these steps to edit your contact information:
    1. Sign in
    2. Click on the item to update under Personal Information tab or in the Contact Box
    3. Update information
    4. Click Save
    5. Click Ok
    6. Click the Tutorial Videos link located on my.maricopa.edu home page
    7. Click Help link located on my.maricopa.edu home page
    8. Call 1-888-994-4433 Help Line is available 24 hours a day, 7 days a week
  • You are not able to change your name on-line. Please visit the student affairs office on your campus to change this information.
I am current student and went to the First Time Users Start Here and I could not get an MEID. I entered my 999 number.
  • Students with 999 numbers or without Social Security Numbers in the old system could not be automatically assigned a new ID in the new system. Students brought into the new Student Center over from the old system as 999 students, or an individual not yet admitted to an institution who declines to provide his/her social security number, must see contact a College Admissions and Records staff member who will assign a Confirmation ID (CID)for discovering their MEID, setting up their password and challenge questions through my.maricopa.edu.
What is a Maricopa Enterprise ID (MEID)?
  • Your Maricopa Enterprise ID (MEID) is an identification number that is randomly assigned after you create a student account
  • You will use this number for identification purposes and for using the on-line self-service features in my.maricopa.edu such as registering for classes, viewing and printing your schedule of classes, checking your financial aid, and making payments
  • It is also used to access course management systems such as Blackboard, etc.
What is my password?
  • You set your password when you created your account using the Student Account Wizard
  • All passwords require upper and lower case letters and at least one number
What if the system won't accept the password that I have selected?
  • The system requires your password to contain upper and lowercase letters and at least one number. Ensure your password meets these requirements
What if I can't my password to work?
What if I can't access my class information after I have registered?
  • The class may not be set-up in Blackboard, WebCT or RioLearn; check the start date.
  • Contact the Admissions and Records office at the College where you are registered. College staff can view your Student Center simultaneously with you so this may result in faster resolution.
What if the system won't let me register for a class?
  • The class may be full and is not open for additional students
  • The class may have a prerequisite that you do not meet
  • The class may not be open for enrollment yet
  • If you have questions about enrolling in a class, contact the advising office at the College where the course is offered.
What if the course prefix numbers on the printed schedule are different from the ones online?
  • Each class section is assigned a class number that is a unique identifier for that section. Both the printed schedule and online schedule will include these numbers as well as the course prefix numbers (ENG101).
  • The registration process is dependent on the class number not the course prefix and number. In this scenario, the class number will most likely be the common denominator between the printed and online schedules.
I registered for classes several months ago, now when I review my schedule it looks like I have been put in different courses. Why?
  • This could be due to the business process at the college where you registered. As an example, sometimes it is necessary to move a student to the "same" class with a different instructor. Typically the College notifies the student of any changes to his/her schedule however these attempts may have failed if you have not updated contact information.
Why can I apply for admission to a Skill Center but can't enroll in any classes?
  • The Skill Centers require that you meet with a Program Advisor prior to registering for classes.
Can I register for classes at another Maricopa Community College?
  • It is possible to enroll at multiple community Colleges. You will be required to fill out a brief admission form for each college that has classes you want to take.

    Follow these instructions for more information:
    1. Sign in
    2. Click Admission to Other MCCCD College under Admissions tab
    3. Complete the Enrollment screens
    4. Read the Important Admissions Information
    5. Click OK
    6. Add Classes will display
  • Although all of the Maricopa Community Colleges are part of one district, each of the colleges is separately accredited and is independent of each other.
  • The admission process is as easy as possible to allow you to register at another Maricopa Community College.
Why is there a Hold displaying?
  • To learn why you have a hold:
    1. Click Details to view information about Holds placed on your account
    2. Read the information and instructions about any fees or fines outstanding
    3. Paying the fees or fines will remove a hold from your account
How long does it take to get a response to my question?
  • The response time will vary depending on the issue.
    1. You may receive an immediate response from the Help Line.
    2. If the Help Line is not able to address your issue, your question will be forwarded to the college.
    3. The college may be able to address your question within 24 hours of receipt during the normal business week.
    4. Some questions may take more time to answer than others.
    5. You may also contact your college directly if you need immediate help regarding admissions, tuition or fee payment, and financial aid.
Why does my session keep timing out?
  • The session will time out because the system has a time-out feature. If there is no activity within that time, you are automatically logged out. This is designed to protect your account from any unauthorized activity
What are the browser requirements to use my.maricopa.edu?
Why does my computer lock up every time I use my.maricopa.edu?
Why is the system so slow?
  • The system speed, or response time, often depends on two factors
    1. Your method of access (dial-up is slower than a cable modem)
    2. The number of people trying to use the system at the same time
  • Try to avoid peak times.
  • If logged in, log out and try again later.
  • There may be a variety of reasons to system is unavailable due to system upgrades, system updates, and system repairs.
  • You can check the system status on the my.maricopa.edu site.
Can I use a credit card to pay for my classes?
  • There are three payment options:
    1. Visa or Mastercard credit/debit card (must have Visa or Mastercard logo, American Express and Diner's Club are not excepted).
    2. Pay by e-check: Select the full payment option to pay in full using a checking or savings account. You will be able to make payment by Automatic Payment from your Checking or Savings account. There is a nonrefundable enrollment fee to process a payment of $1.00 for Full Payment.
    3. Use a payment plan. The tuition payment plan enables you to take your bill and split it into smaller amounts, payable over a number of months. Participation in this plan is semester by semester. There are no interest or finance charges assessed. Payments can be made from your checking or savings account; or your credit card. There is a non-refundable fee of $20 per semester.
What is a permission number? Do I need one?
  • Permission numbers are issued and used to allow students to enroll in classes that are not open to all students. Most classes do not require permission numbers.
I completed the admission form online and the I could not go any further. A page displayed that told me I was discontinued and I had to contact the College. What is up with that?
  • If have not been enrolled for four consecutive semesters in the last two years at Maricopa you are required to contact the College you wish to attend in order to reactivate your enrollment status. This is done to help you meet your career and academic goals.
I thought I could search for a class and see if it was available at any college and not have to search college by college.
  • When doing a class search leave the Instititution field blank.