Help

Eligible for a refund? Signing up is easy!

• Check your student email account for an invitation from Citi® to enroll
• Click on the link to go to the Citi enrollment website
• Make your selection – choose either direct deposit, prepaid card or paper check
• Make sure your mailing address on record in the Student Center is correct. This is the address that will be used if you choose a prepaid debit card or a paper check for payment

Learn more about Citi/MSPR
Refund Options (pdf) | FAQ 1 (pdf) | FAQ 2 (pdf) | FAQ 3 (pdf)

The class may not be set-up in Blackboard, WebCT or RioLearn; check the start date.Contact the Admissions and Records office at the College where you are registered. College staff can view your Student Center simultaneously with you so this may result in faster resolution.

The class may be full and is not open for additional studentsThe class may have a prerequisite that you do not meetThe class may not be open for enrollment yetIf you have questions about enrolling in a class, contact the advising office at the College where the course is offered.

Each class section is assigned a class number that is a unique identifier for that section. Both the printed schedule and online schedule will include these numbers as well as the course prefix numbers (ENG101).The registration process is dependent on the class number not the course prefix and number. In this scenario, the class number will most likely be the common denominator between the printed and online schedules.

This could be due to the business process at the college where you registered. As an example, sometimes it is necessary to move a student to the "same" class with a different instructor. Typically the College notifies the student of any changes to his/her schedule however these attempts may have failed if you have not updated contact information.

The Skill Centers require that you meet with a Program Advisor prior to registering for classes.

It is possible to enroll at multiple community Colleges. You will be required to fill out a brief admission form for each college that has classes you want to take.

Follow these instructions for more information:

1. Login
2. Click Admission to Other MCCCD College under Admissions tab
3. Complete the Enrollment screens
4. Read the Important Admissions Information
5. Click OK
6. Add Classes will display

Although all of the Maricopa Community Colleges are part of one district, each of the colleges is separately accredited and is independent of each other.The admission process is as easy as possible to allow you to register at another Maricopa Community College.

Generally, students that have met all pre-requisites and/or co-requisites for courses will be able to enroll using the self-service features from my.maricopa.edu.If you have not met these requirements, you will be directed to see an advisor.

To learn why you have a hold:

1. Click Details to view information about Holds placed on your account
2. Read the information and instructions about any fees or fines outstanding
3. Paying the fees or fines will remove a hold from your account

The response time will vary depending on the issue.

1. You may receive an immediate response from the Help Line.
2. If the Help Line is not able to address your issue, your question will be forwarded to the college.
3. The college may be able to address your question within 24 hours of receipt during the normal business week.
4. Some questions may take more time to answer than others.
5. You may also contact your college directly if you need immediate help regarding admissions, tuition or fee payment, and financial aid.

The session will time out because the system has a time-out feature. If there is no activity within that time, you are automatically logged out. This is designed to protect your account from any unauthorized activity

The minimum system requirements are

1. IE 6.X on Windows, Firefox/Mozilla 1.X on Windows or Safari 1.2 on Macintosh
2. Clear the cache on your computer after any setting changes
3. Install any critical security updates and patches for your computers operating system
4. Use a spyware program to clean your computer of malicious programs.
5. Disable pop-up blockers
6. Confirm that your local date and time is configured properly on your computer
7. Enable first and third party Cookies from Trusted Sites in your security settings
8. Add http://my.maricopa.edu/ to the Trusted Sites in your computer security setting
9. Lower security and privacy level to medium
10. Lower and/or temporarily disable firewall and proxies

There my be several reasons, on a Windows machine, try:

1. Close all other programs that are open when you are trying to sign in to the system.
2. Make sure that Cookies are enabled on your PC
3. In Internet Explorer, make sure that http://my.maricopa.edu/ is in your Trusted Sites in your security settings

The system speed, or response time, often depends on two factors

1. Your method of access (dial-up is slower than a cable modem)
2. The number of people trying to use the system at the same time

Try to avoid peak times.If logged in, log out and try again later.There may be a variety of reasons to system is unavailable due to system upgrades, system updates, and system repairs.You can check the system status on the my.maricopa.edu site.

There are three payment options:

1. Visa or Mastercard credit/debit card (must have Visa or Mastercard logo, American Express and Diner’s Club are not excepted).
2. Pay by e-check: Select the full payment option to pay in full using a checking or savings account. You will be able to make payment by Automatic Payment from your Checking or Savings account. There is a nonrefundable enrollment fee to process a payment of $1.00 for Full Payment.
3. Use a payment plan. The tuition payment plan enables you to take your bill and split it into smaller amounts, payable over a number of months. Participation in this plan is semester by semester. There are no interest or finance charges assessed. Payments can be made from your checking or savings account; or your credit card. There is a non-refundable fee of $20 per semester.

Permission numbers are issued and used to allow students to enroll in classes that are not open to all students. Most classes do not require permission numbers.

If have not been enrolled for four consecutive semesters in the last two years at Maricopa you are required to contact the College you wish to attend in order to reactivate your enrollment status. This is done to help you meet your career and academic goals.

When doing a class search leave the Instititution field blank.

Follow these steps

1. Click on login on my.maricopa.edu
2. Enter your MEID
3. Enter your Password
4. Click Sign in

Follow these steps

1. Click Forgot Your MEID on my.maricopa.edu login page
2. Follow the instructions provided by the Student Personal Administration Tool

Follow these steps

1. Click Forgot Your Password on my.maricopa.edu login page
2. Follow the instructions provided by the Student Personal Administration Tool

Follow these steps

1. Click either Search Classes or Search Catalog on my.maricopa.edu or Login to my.maricopa.edu
2. Click Search For Classes in the upper right hand corner of the Student Center page
3. Select an Institution, Term (semester), and Search Method
4. Click Go
5. Complete search criteria
6. Click Search to view results; or if you are unable to find a course, contact the Advising Office at any college for additional help.

Follow these steps

1. Click on more online resources on my.maricopa.edu
2. From Visit a College select a College from the list

If you are a new student or a continuing student wishing to take classes at another College you will need to commplete the online admissions process.

To register online:

1. Login
2. Click on MCCCD Admissons
3. Complete the Admissions screens
4. Add Classes will display when you have complete the admissions process

If you a continuing student at the same College you can simply begin to add classes for the upcoming term when enrollment for the term is available.

Follow these steps

1. Login
2. Your current Week’s Schedule will display

Follow these steps

1. Login
2. Click View Financial Aid under Finances tab
3. Follow the instructions on the screen

To view charges online, follow these steps

1. Login
2. Your Account Summary will display
3. Click Account Inquiry to view details on your account

To make a payment online, follow these steps

1. Login
2. Click Make a Payment in the Finances Tab
3. Click on your payment option
4. Complete the screens for your payment option
5. Click View Payment to see how the payment was applied

You may also pay for your classes in person at any College Bursar’s/Cashier’s OfficeOnline payments are for tuition and fees onlyIf you have other debts such as fines these must be paid directly to the College.You will need to wait for the next business day before other debts such as fines are cleared from your account

To view your grades online, follow these steps

1. Login
2. Click Grades under Academic History
3. Select Term (semester)/ Location, then click Continue
4. Your grades will display
5. Click Printer Friendly Version box to print
6. Use your browser print options
7. Click Change Term for other semester grades

To request an official transcript online, follow these steps

1. Login
2. Click Official Transcript from the other academics drop down menu under Academics tab
3. Change quantity if need be
4. Enter Recipient information
5. Use the Magnifying Glass icon to select an institution to from a list
6. Use the Magnifying Glass icon to select an address for the institution or Click Edit Address to manually complete the address fields
7. Click OK
8. You must complete a request for each of the Maricopa Colleges
9. A $5 fee is charged for each transcript

Your transcripts will be processed and mailed within two business days after they are requested.

Follow these steps to edit your contact information:

1. Login
2. Click on the item to update under Personal Information tab or in the Contact Box
3. Update information
4. Click Save
5. Click Ok
6. Click the Tutorial Videos link located on my.maricopa.edu home page
7. Click Help link located on my.maricopa.edu home page
8. Call 1-888-994-4433 Help Line is available 24 hours a day, 7 days a week

You are not able to change your name on-line. Please visit the student affairs office on your campus to change this information.

Use the Return Link found on each page to navigate. Do not use the back and forward toolbar.

Click on the Magnifying Glass icon to look up or search for items. Select from the descriptions listed.

Complete information is found in the Browser Settings document on the Help screen on my.maricopa.eduIn Internet Explorer, follow these steps

1. Click on the Tools menu in IE
2. Click Internet Options.
3. The General tab displays
4. In the Temporary Internet Files section, click the Delete Files button
5. Your cache is now clear

Complete information is found in the Browser Settings document on the Help screen on my.maricopa.eduIn Internet Explorer

1. You will need to disable pop-up blockers during your session.
2. From Internet Explore, select Tools
3. Click Pop-up Blocker
4. Click Turn off Pop-up Blocker or
5. Click Pop-up Blocker Settings
6. At this screen you may add the SIS web address or change your filter settings.

On a Windows PC:

1. Under Date/Time Properties, third tab, checkmark: Time Synchronize with Internet time server
2. Double-click the clock in the lower right hand corner of your computer and select the correct date/time

Complete information is found in the Browser Settings document on the Help screen on my.maricopa.eduIn Internet Explorer,

1. From IE, select Tools
2. Click Internet Options
3. Click Privacy tab
4. Click Advanced
5. Check Override automatic cookie handing box
6. Check Accept for both First-party and Third Party cookies

Complete information is found in the Browser Settings document on the Help screen on my.maricopa.eduIn Internet Explorer,

1. select Tools
2. Select Internet Options
3. Click Security tab
4. Click Trusted Sites Icon
5. Click Sites button
6. Enter http://my.maricop.edu/ in the field entitled Add this Web Site to the zone
7. Click Add button. This will cause the address to appear in the lower Web Sites box. (If you make an error, select the address in the Web Sites box and then click on the Remove button.)
8. Verify that the check box is selected for “Require server verification for all sites in this zone”
9. Click Ok button
10. Click Custom Level button
11. Verify that the security level is set to the default setting of Low for a trusted site in the Security Settings window
12. Verify that the default is set to Low under the “Reset custom settings”
13. Click Ok button
14. Click Ok button at the bottom to close Internet Options
15. Close all open Internet Explorer windows including any that may be minimized at the bottom of the screen
16. Re-open explorer and go to my.maricopa.edu and try logging in again

Follow these steps:

1. Login
2. Click Unofficial Transcript from the other academics drop down menu under Academics tab
3. Select Institution and Report Type
4. Click Go
5. Print by using your browser print options
6. Click Return to go back to View Unofficial Transcript

Follow these steps

1. Login
2. Click Enrollment Verification link
3. Select your college, click continue
4. A new window will open connecting you to the National Student Clearinghouse web page
5. Select appropriate enrollment button
6. Print enrollment verification
7. Close window when done

Students with 999 numbers or without Social Security Numbers in the old system could not be automatically assigned a new ID in the new system. Students brought into the new Student Center over from the old system as 999 students, or an individual not yet admitted to an institution who declines to provide his/her social security number, must see contact a College Admissions and Records staff member who will assign a Confirmation ID (CID)for discovering their MEID, setting up their password and challenge questions through my.maricopa.edu.

Your Maricopa Enterprise ID (MEID) is an identification number that is randomly assigned after you create a student accountYou will use this number for identification purposes and for using the on-line self-service features in my.maricopa.edu such as registering for classes, viewing and printing your schedule of classes, checking your financial aid, and making paymentsIt is also used to access course management systems such as Blackboard, etc.

You set your password when you created your account using the Student Account Wizard All passwords require upper and lower case letters and at least one number

The system requires your password to contain upper and lowercase letters and at least one number. Ensure your password meets these requirements

If you’re unable to get your password to work

1. Your password is case sensitive.
2. Ensure your password meets the minimum system requirements.
3. If problems persist, please reset your password.

Follow these steps

1. Click First Time Users Start Here on my.maricopa.edu
2. Follow instructions provided by the MEID Account Wizard
3. A MEID (Maricopa Enterprise ID) will be assigned to you
4. You will need to set your Password and challenge questions

1. Create an Account (MEID)
2. Wait 20 minutes
3. Login to the Student Center
4. Click on MCCCD Admissions

For detailed instructions on setting your challenge questions please review this document: Set Your Challenge Questions

Here are detailed instructions on changing your challenge questions: Change Your Challenge Questions

For a full explanation of challenge questions, please review this article: What are Challenge Questions

At this time student passwords do not expire.

Please review the rules surrounding passwords: Password Requirements

If you forgot your password you will need to reset it. Please review this article for reset directions: I forgot my password?

Follow these instructions to reset your password: How do I reset my password?

At this time there is no way to change your MEID.

If you forgot your MEID you can follow these instructions to find it again: Did you forget your MEID?

First time eCourse & Blackboard students can see the procedure for finding their MEID here: How do I find my MEID?

Review this document to find out more about MEID’s: What is an MEID?

Review this document to learn how to log into eCourses: How to Log Into eCourses